Gauteng

Tender: Fraud & Ethics Hotline, Road Accident Fund (3 Yrs)

The Road Accident Fund (RAF) wishes to appoint a suitable service provider to provide an anonymous, accessible and secure Fraud & Ethics Hotline. A safe reporting facility for the Road Accident Fund for a period of three (3) years

Details:

Tender Number:

PR 10115041

Organ Of State:

Road Accident Fund

Tender Type:

Request for Quotation

Province:

Gauteng

Date Published:

Friday, 24 April 2026

Closing Date:

Friday, 08 May 2026 – 11:00

Place where goods, works or services are required:

RAF Head Office 420 Witch-Hazel Avenue Eco Glades 2 Centurion, 0046-Highveld, Centurion-Pretoria-0046

Special Conditions:

1. The service provider must provide three (3) CVs of the staff members to be allocated to the call centre. The experience per allocated staff member to the RAF must be a minimum of three (3) years in rendering technical expertise on: • Hotline services • Ability and knowledge to handle and address calls • Records keeping and management 2. The service provider must provide a minimum of two (2) reference letters showing experience in administration and management of hotline services. The reference letters must reflect the information below: Reference letters signed before April 2021 will not be accepted 3. The project proposal must cover the following aspects: o Project approach (general tasks) o Tools

ENQUIRIES:

Contact Person:

Duduetsang Sono

Email:

duduetsang@raf.co.za

Telephone number:

012-429-5605

FAX Number:

N/A

BRIEFING SESSION:

Is there a briefing session?:

Is it compulsory?