The Road Accident Fund (RAF) wishes to appoint a suitable service provider to provide an anonymous, accessible and secure Fraud & Ethics Hotline. A safe reporting facility for the Road Accident Fund for a period of three (3) years
| Details: | |||||||||
| Tender Number: | PR 10115041 | ||||||||
| Organ Of State: | Road Accident Fund | ||||||||
| Tender Type: | Request for Quotation | ||||||||
| Province: | Gauteng | ||||||||
| Date Published: | Friday, 24 April 2026 | ||||||||
| Closing Date: | Friday, 08 May 2026 – 11:00 | ||||||||
| Place where goods, works or services are required: | RAF Head Office 420 Witch-Hazel Avenue Eco Glades 2 Centurion, 0046-Highveld, Centurion-Pretoria-0046 | ||||||||
| Special Conditions: | 1. The service provider must provide three (3) CVs of the staff members to be allocated to the call centre. The experience per allocated staff member to the RAF must be a minimum of three (3) years in rendering technical expertise on: • Hotline services • Ability and knowledge to handle and address calls • Records keeping and management 2. The service provider must provide a minimum of two (2) reference letters showing experience in administration and management of hotline services. The reference letters must reflect the information below: Reference letters signed before April 2021 will not be accepted 3. The project proposal must cover the following aspects: o Project approach (general tasks) o Tools | ||||||||
| ENQUIRIES: | |||||||||
| Contact Person: | Duduetsang Sono | ||||||||
| Email: | duduetsang@raf.co.za | ||||||||
| Telephone number: | 012-429-5605 | ||||||||
| FAX Number: | N/A | ||||||||
| BRIEFING SESSION: | |||||||||
| Is there a briefing session?: | No | ||||||||
| Is it compulsory? | No | ||||||||
| Briefing Date and Time: | N/A | ||||||||
| Briefing Venue: | N/A | ||||||||
| TENDER DOCUMENTS | |||||||||
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